Extraordinary Hearts and Minds

Communication Courses for Health and Social Care Organisations

Exceptional Presentations for the Care Sector

This course is designed to:

  • Increase the quality and consistency of communication in your organisation both internally and externally.
  • Provide support and communication training to your organisation following recommendations from the Care Quality Commission, Care Inspectorate or the Regulation and Quality Improvement Authority.
  • Retain staff, allowing you to invest time and money into innovative, front-line operations.
  • Provide individuals (leaders) with confident, persuasive, and influential communication and presentation skills.
  • Improve the quality of care to those you support and their families.

Learning Outcomes:

  • Finding my unique presentation style.
  • Why my nerves are my greatest asset.
  • How I start to prepare – Starting with the end in mind.
  • Why my presentation is a performance.
  • How I narrate my story with empathy and authenticity.
  • What my body language is communicating.
  • Brevity and focus during my presentation.
  • How I control their questions (and my answers).
  • How I illustrate my presentation with the ubiquitous PowerPoint.
  • Respecting my audience, trusting my abilities.

Why This Experience is for You:

  • This is not a lecture. This is an interactive session where open and honest discussion is encouraged.
  • No role-playing. There are opportunities to participate in practical, informative group activities and discussions.
  • The session considers your individual professional development requirements at an intermediate or advanced level, in small groups over an agreed duration which meets your organisational needs.
  • This session is followed by a number of coaching calls to support learning and subsequent individual and organisational development.
  • Your host for the session is a Broadcaster, Presenter and Organisational Leader with over three decades of experience and is now an Outreach Support Practitioner, providing support and care for individuals living with a range of complex needs.