Extraordinary Hearts and Minds
Communication Courses for Health and Social Care Organisations
The Language of Leadership in Care
This course is designed to:
- Increase the quality and consistency of communication in your organisation both internally and externally.
- Provide support and communication training to your organisation following recommendations from the Care Quality Commission, Care Inspectorate or the Regulation and Quality Improvement Authority.
- Retain staff, allowing you to invest time and money into innovative, front-line operations.
- Provide individuals (leaders) with confident, persuasive, and influential communication and presentation skills.
- Improve the quality of care to those you support and their families.
Learning Outcomes:
- Finding my preferred communication style.
- Understanding individual communication preferences.
- My three Cs – Consistency, Communication and Care.
- Communicating with Respect, Authenticity, Rationality and Empathy.
- Why they remember how I made them feel (through my words and my actions).
- How I narrate my (and our) shared vision, with empathy and authenticity.
- Communication platforms: One size does not fit all.
- Developing my presence, focus and genuine active listening abilities.
- Why I should dare to delegate.
- Why my organisational meetings require creativity, brevity, and action.
- Respecting my team, trusting my abilities.
Why This Experience is for You:
- This is not a lecture. This is an interactive session where open and honest discussion is encouraged.
- No role-playing. There are opportunities to participate in practical, informative group activities and discussions.
- The session considers your individual professional development requirements at an intermediate or advanced level, in small groups over an agreed duration which meets your organisational needs.
- This session is followed by a number of coaching calls to support learning and subsequent individual and organisational development.
- Your host for the session is a Broadcaster, Presenter and Organisational Leader with over three decades of experience and is now an Outreach Support Practitioner, providing support and care for individuals living with a range of complex needs.
