Extraordinary Hearts and Minds

Communication Courses for Health and Social Care Organisations

The Language of Leadership in Care

This course is designed to:

  • Increase the quality and consistency of communication in your organisation both internally and externally.
  • Provide support and communication training to your organisation following recommendations from the Care Quality Commission, Care Inspectorate or the Regulation and Quality Improvement Authority.
  • Retain staff, allowing you to invest time and money into innovative, front-line operations.
  • Provide individuals (leaders) with confident, persuasive, and influential communication and presentation skills.
  • Improve the quality of care to those you support and their families.

Learning Outcomes:

  • Finding my preferred communication style.
  • Understanding individual communication preferences.
  • My three Cs – Consistency, Communication and Care.
  • Communicating with Respect, Authenticity, Rationality and Empathy.
  • Why they remember how I made them feel (through my words and my actions).
  • How I narrate my (and our) shared vision, with empathy and authenticity.
  • Communication platforms: One size does not fit all.
  • Developing my presence, focus and genuine active listening abilities.
  • Why I should dare to delegate.
  • Why my organisational meetings require creativity, brevity, and action.
  • Respecting my team, trusting my abilities.

Why This Experience is for You:

  • This is not a lecture. This is an interactive session where open and honest discussion is encouraged.
  • No role-playing. There are opportunities to participate in practical, informative group activities and discussions.
  • The session considers your individual professional development requirements at an intermediate or advanced level, in small groups over an agreed duration which meets your organisational needs.
  • This session is followed by a number of coaching calls to support learning and subsequent individual and organisational development.
  • Your host for the session is a Broadcaster, Presenter and Organisational Leader with over three decades of experience and is now an Outreach Support Practitioner, providing support and care for individuals living with a range of complex needs.